Service Desk Analyst/ IT Service Desk Analyst

Service Desk Analyst - Perm role - €27k plus 10% bonus and benefits (Negotiable) - Milan Based It's a fantastic opportunity to work with a Global Management Consultancy. Role – Service Desk Analyst Skills and

Qualifications

Experience : At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms. Office 365 Expertise : In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook. Technical

Skills

Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments. Troubleshooting : Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.

Communication : Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner. Customer Service : A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively. Must Have

Skills

Interpersonal skills Networking: troubleshooting (Meraki: reasonable understanding) Hardware (Lenovo, HP) Knowledge management (recording their steps) Seniority level Associate Employment type Full-time Job function Customer Service, Consulting, and Information Technology Industries Business Consulting and Services, IT Services and IT Consulting, and IT System Training and Support

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