Specialist - Firenze

Overview

As a Specialist in Firenze, you drive store performance by leading a high-performing team and delivering excellent customer journeys. You will monitor KPIs, manage omnichannel services, and develop staff to achieve store objectives. The role combines operational excellence with people leadership in a dynamic, multinational retail setting. You’ll contribute to Sephora’s mission of inspiration and inclusion while shaping daily store outcomes and customer experiences.

Retribuzione / Benefits

• tailored welfare offers
• free beauty product gifts
• employee discounts on Sephora products
• Meaningful Rewards
• opportunities for learning and growth
• positive social and environmental initiatives (Sephora Stands)

Responsabilità

• Monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, AOV, units per ticket) and oversee omnichannel services (Sephora+, Click & Collect, App downloads)
• Track and improve store and team performance, implementing corrective actions when needed
• Manage department team and develop skills and talents
• Uphold quality standards for makeup, skincare, fragrance, and Sephora Collection; provide technical training
• Resolve disputes and foster team spirit to hit goals
• Brief the team on results and monthly objectives; ensure best Customer Journey and adherence to guidelines
• Monitor and share daily results with Store Manager and team; ensure compliance with procedures and commercial policies
• Oversee in-store service performance (internal/external) and stockroom management; coordinate Booxi platform activities
• Coordinate with Trade & Communication Department for events, masterclasses, and Digiclass; support store HR and commercial strategies
• Manage stock levels per replenishment cycles and merchandising strategies

Requisiti fondamentali

• 3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in dynamic multinational retail
• Knowledge of key commerce KPIs; budget management, analysis, and daily reporting
• Business and goals orientation; strong relationship management; proficient in English
• Analytical and reporting skills; strong planning and organization abilities
• Critical thinking
• Resilience
• Collaboration
• Booxi platform
• KPIs monitoring and data-driven decision making
• Budget management and daily reporting

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