Team Lead Customer Success Management*
Additive ·
Take the next step into the future with us! As an innovative software and digital marketing company, we're looking for an experienced Team Lead, Customer Success to help drive our clients' success alongside our talented team.
If you're passionate about developing people, building strong client relationships, and leading with empathy, strategic thinking, and a results-driven mindset, we'd love to hear from you. Desired starting date is immediately or by arrangement. *Regardless of background, age, gender, sexual orientation, or disability, we welcome individuals who are the right fit for our organization.
Location Lana Working method Presence Hybrid Employment Full-time Every day an adventure No two days are the same. The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing.
Convincing with strategy Finding the right people for ADDITIVE is critical to the continued success of our business. We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values.
Customer success is teamwork Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term. Every day an adventure No two days are the same.
The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing. Convincing with strategy Finding the right people for ADDITIVE is critical to the continued success of our business.
We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values. Customer success is teamwork Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term.
Every day an adventure No two days are the same. The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing.
Convincing with strategy Finding the right people for ADDITIVE is critical to the continued success of our business. We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values.
Customer success is teamwork Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term. Every day an adventure No two days are the same.
The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing. Convincing with strategy Finding the right people for ADDITIVE is critical to the continued success of our business.
We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values. Customer success is teamwork Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term.
Every day an adventure No two days are the same. The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing.
Convincing with strategy Finding the right people for ADDITIVE is critical to the continued success of our business. We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values.
Customer success is teamwork Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term. Responsibilities As a Team Lead, you are responsible for ensuring customer satisfaction and driving the success of client campaigns.
You foster a culture of collaboration and continuous growth while leading and developing your team. This also includes providing expert guidance on current topics and best practices in digital marketing and the tourism industry.
You analyze performance reports and communicate campaign results to clients through strategic, data-driven recommendations. Identifying new cross-selling and upselling opportunities and successfully implementing them is also a key part of the role.
In the area of complaint management, you analyze customer concerns and ensure they are resolved efficiently and effectively. You are responsible for building and structuring cross-functional project teams, overseeing task execution, and evaluating project progress to ensure all initiatives are delivered on time and to the highest quality standards.
Must Haves We are looking for a strong people leader with outstanding leadership skills and a quality-driven, customer-focused mindset. You have a confident and professional presence, know how to make informed decisions and drive results, while leading your team with empathy and adaptability.
Your excellent communication and interpersonal skills enable you to navigate even the most challenging conversations with diplomacy and confidence. You are resilient, open to feedback, and committed to continuous learning, making you a reflective and dependable leader.
This role requires strategic thinking, strong analytical skills, and a high level of accountability, reliability, and results orientation. A genuine passion for tourism trends and digital marketing completes your profile.
Application process Review of your submitted data as well as pre-selection First meeting without in-depth technical knowledge in the context of a telephone interview First personal interview to find out more about your personality and to introduce ADDITIVE to you Second in-depth interview with your future supervisor to discuss your professional qualifications and to clarify mutual expectations Assessment day to test your skills and abilities and to give you an overview of your future tasks Agreement on the conditions for working together An individually planned induction program offers you the best possible start in our company. In addition to the cultural introduction by our People