Team Leader - Account Managers (Customer Success)
Alfadocs ·
ppAlfadocs is a SaaS platform for dental practices. Account Managers are our growth catalysts: each owns a portfolio of ~500 practices, acting as their main point of contact and driving revenue growth through upsell/upgrade, retention, and qualified referrals - all executed through our WIN Framework (Buyer-centric way of selling + diagnostic selling). /ppThe Team Leader leads this team.
This is a player-coach leadership role: you own the team's commercial results, raise execution quality call by call, and keep the AM motion tightly aligned with the rest of Customer Success (CSMs, Onboarding, Support). /ph3Key Responsabilities /h3ulliCoach and mentor the team.
Run regular call reviews using the Gong WIN Framework scorecard (Diagnosis, CODN, Solution Fit, Negotiation, Objection Handling, Close). Develop each AM's buyer-centric-selling, objection-handling, and referral-generation skills through structured 1:1s and feedback loops. /li /ululliDrive performance management.
Set clear expectations and help every AM reach their full potential. Spot development needs early and turn them into structured, time-bound growth plans with concrete targets, hands-on support, and regular checkpoints - so that progress is visible and every team member has a path to success. /liliOwn the team KPIs end to end.
Full accountability for the team's commercial results (see below), including forecasting, smart-list/portfolio prioritisation, and corrective action when targets drift. /liliDrive full alignment with peers. Keep the AM motion in sync with CSMs, Onboarding, and Support - clean handoffs, shared context in HubSpot, and a seamless customer experience across the journey. /li /ululliExperience leading or mentoring a sales / account management / customer success team, ideally in B2B SaaS. /li /ululliA track record of owning revenue KPIs (expansion, retention, NRR). /liliStrong coaching instincts and comfort giving direct, structured feedback - including managing underperformance. /liliFluency in value-based / consultative selling and objection handling. /liliConfident with CRM-driven workflows (HubSpot) and call-coaching tools (Gong). /liliItalian and English. /li /ulh3Administrative Info: /h3ulliLocation: Milano, Italia (Via Eritrea n.
21, 20157 - Palazzo Tecniche Nuove) /liliHybrid-setting: 2-3 days per week in the office /liliContract: unlimited term contract (CCNL Commercio) /liliEquipment: laptop, phone, headphones, keyboard, mouse, and a dedicated office monitor. /liliSalary: 40K-45K + 15% bonus OTE /liliWorking hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break /liliTrial Period: 1 month /liliStart Date: September 2026 /li /ululliWelfare bonus on a monthly basis /liliBonus for paid English or German language courses. /liliTraining courses, books, workshops, and team-building activities for personal and professional growth. /liliPartnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. /liliTeam Building Budget /liliTeam Development Budget /liliRegular company reunions (yearly meetups, Christmas dinner) /liliSnacks and fruit are always available in the office, along with good beer at the end of the week. /li /ulh3Selection Process /h3olliHR (30 min) /liliTeam Leader Head of CS (60 min) /liliTeam meeting (60 min) /li /ol /p