Technical After Sales Support
Claypaky · Bergamo, Lombardia ·
### Faccia clic su "Candidati" qui sotto per inviare la sua candidatura. **Position Overview ** ### **Key Responsibilities *** Manage **technical support requests ** via ticketing systems, ensuring timely resolution and clear communication with customers.
Provide **remote after-sales technical assistance ** and collaborate with international **Service Partners **. Ensure correct application of **warranty terms ** and assist customers in identifying and receiving the right **spare parts **.
Collaborate with the **Quality Department ** to report and analyze **product non-conformities **, supporting **continuous improvement ** initiatives. Draft and update **product manuals ** (user, configuration, installation).
Keep customers informed about **new documentation **, **firmware/software releases **, bug fixes, and technical solutions. Support the implementation and optimization of **remote assistance tools ** and **digital platforms ** for ticket management and **customer satisfaction analysis **.
Provide information for **8D reports **, particularly for phase D2. Coordinate activities with the **Repair & Maintenance section ** and Service Partners for effective issue resolution.### **Requirements *** **Degree or Diploma ** in a technical field. **Minimum 5 years of experience ** in technical assistance on complex products.
Strong **problem-solving skills ** and proficiency in **IT systems **. **English proficiency: at least B2 level **. Excellent **communication skills **, adaptability, and ability to work in a **team-oriented environment **.
Stress tolerance and creativity in finding solutions. **Nice to have: *** Basic knowledge of **DMX control systems ** and **technical drawing software **.We are looking for a **Technical After Sales Support ** to deliver **high-quality technical assistance **, ensure **customer satisfaction **, and support **continuous improvement ** of our products and services.
The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.
Dati di mercato di EasyWorkClub, non forniti dal datore di lavoro
5 annunci attivi per Tecnico post vendita a Bergamo
Lavoro da remoto o da casa nel 16% di 104 annunci per Tecnico post vendita che pubblichiamo a livello nazionale
Altre offerte di Claypaky
2 altri annunci che pubblichiamo
- Help Desk Manager – After-Sales Leadership (Remote) · Seriate
- Senior Post-Sales Tech Support Manager (Remote) · Paderno Dugnano