Technical Support Specialist
GWM Italia · Bergamo, Lombardia ·
About the Company GWM (Great Wall Motor) è un'azienda tecnologica intelligente globale con capacità completamente integrate in design, ricerca e sviluppo, produzione, vendita e assistenza. Il portafoglio prodotti include GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER e GWM SOUO, e spazia tra SUV, pickup, veicoli a nuove energie, motociclette, autocarri pesanti e veicoli fuoristrada di lusso per soddisfare diverse esigenze di mobilità.
Responsibilities Deal with dealers' online and offline technical problems; Responsible for technical support system requirement input; Participate in the development of training courses, edited PPT courseware, and participate in after-sales technical training; Responsible for the verification and recommend of special tools and diagnostic instruments; Follow-up and management of technical data; Responsible for the establishment of technical case database; Monitor and solve market quality issue; Responsible for handling and improving quality problems; Qualifications Bachelor degree or above, major in vehicle engineering, mechanical engineering or related fields is preferred.
At least 5 years of working experience in vehicle aftersales service, technical support or vehicle R