2nd Line IT Support Engineer

2nd Line IT Support Engineer - up to 35K + 2x Overtime - Tamworth

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An exciting new opportunity has become available for a 2nd Line IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.

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We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.

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They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

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2nd Line IT Support Engineer experience:

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• Windows 11 Operating Systems
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• Microsoft 365 Administration
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• Exchange, SharePoint & OneDrive
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• Microsoft Entra ID, Microsoft Intune & Autopilot
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• Networking,TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VLANs, VPNs, routing, switching & firewalls
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• Firewall Experience (SonicWALL, Fortinet, Unifi, Watchguard)
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• Endpoint Security (Sophos Anti-Virus, Sentinel One, Defender)
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• Windows Server 2016/2022/2025
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• Experience within an MSP or client facing environment
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We are not expecting the 2nd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

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You will be self-motivated 2nd Line IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 2nd Line IT Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team.

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