2nd Line IT Support Engineer - Manchester
Adria Solutions Careers · Lancashire Hill, England ·
2nd Line IT Support Engineer Manchester | Office-based Are you a technically strong 2nd Line IT Support Engineer looking for a role where you'll have genuine ownership of technical issues and play an active part in infrastructure change?
We're looking for an experienced 2nd Line IT Support Engineer to join an established IT team supporting approximately 500 employees across a national branch network. This is a hands-on technical role and you'll become the primary escalation point for the 1st Line team, while working alongside an existing 2nd Line Technician on infrastructure support and change projects.
We're looking for someone who can combine strong engineering ability with excellent customer service - someone who can investigate root causes, understand the wider impact of an issue and implement solutions properly. The Role As a 2nd Line IT Support Engineer, you'll be responsible for: Acting as the primary technical escalation point for 1st Line IT Support.
Diagnosing and resolving complex 2nd Line infrastructure and end-user issues. Supporting and administering Microsoft 365 and Exchange Online. Providing VMware VDI support across a branch estate supporting approximately 240 users.
Supporting and managing network infrastructure, including firewalls and switches. Working with Palo Alto perimeter security and Juniper networking technologies. Supporting the wider Microsoft-first infrastructure environment.
Working with technologies including Intune, Autopilot, Entra ID and NinjaOne. Supporting backup and infrastructure technologies, including Veeam. Investigating recurring issues and identifying root causes rather than relying on temporary fixes.
Working alongside the existing 2nd Line Technician to provide effective technical support. Participating in infrastructure projects and technology improvements. Working within formal change-control processes. Maintaining accurate technical documentation.
Supporting the ongoing IT transformation programme. Ensuring solutions are implemented securely and in line with organisational policies. The Technical Environment You'll be working across a modern Microsoft-first infrastructure, including: Microsoft 365 | Exchange Online | Entra I...