3rd Line Engineer

3rd Line Engineer - MSP Worcester - Office based with client travel £40/45k circa dependant on experience This is an exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base.

You will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements.

This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong customer relationships. About the Role As a 3rd Line Engineer, you will provide expert-level technical support, act as a senior escalation resource, and play a key role in maintaining and improving customers' IT environments.

You will be responsible for diagnosing and resolving complex technical issues across Microsoft 365, cloud platforms, networking, cybersecurity, and infrastructure technologies, while supporting the continued development of support services.

Where you'll Make an Impact Support and maintain server, cloud, network, storage, virtualisation and endpoint infrastructure Take ownership of complex technical problems through to resolution, coordinating with internal teams and third-party suppliers where required Participate in major incident management, providing technical expertise and supporting rapid service restoration Provide technical input into projects, migrations, upgrades and new technology deployments Identify opportunities to improve system reliability, resilience, performance and supportability Working with colleagues to support a varied client base with technical service queries Key Responsibilities Provide 3rd line technical support and act as a senior escalation point for complex incidents and service requests.

Diagnose and resolve advanced Microsoft 365, Azure, infrastructure, and networking issues. Support and administer Microsoft 365 environments across multiple managed customers. Mentor and support Level 1 and Level 2 engineers, promoting knowledge sharing and technical development.

Assist with customer onboarding, migrations, technical projects, and infrastructure upgrades...

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