3rd Line Service Desk Engineer - Infrastructure

3rd Line Service Desk Engineer - Infrastructure Location: London Salary: £40,000-£45,000 DOE Contract: Full Time | Permanent Working pattern: Hybrid - four days in the office during probation, reducing to three afterwards Hours: 40 hours per week, Monday-Friday, within 9am-6pm About the opportunity Searchability is recruiting for an established managed IT services provider supporting over 70 businesses and 3,000 users across the creative industry.

We're looking for an experienced infrastructure engineer to act as the senior technical escalation point within the service desk. You'll take ownership of complex server, virtualisation, storage, backup and networking issues, supporting clients remotely and onsite.

This role suits someone who enjoys hands-on troubleshooting, working with physical infrastructure and helping other engineers develop their technical skills. What you'll be doing Taking ownership of complex escalations from 1st and 2nd line engineers, resolving incidents within agreed SLAs.

Investigating recurring problems, identifying root causes and documenting lasting fixes. Building, configuring and maintaining physical servers, including hardware diagnostics, RAID, firmware and remote management through iDRAC or iLO.

Supporting Hyper-V and VMware environments, including hosts, clusters, virtual machines, capacity and performance. Administering Windows Server, Active Directory, Group Policy, DNS, DHCP and file services. Managing SAN and NAS storage, including storage pools, LUNs, shares and permissions.

Monitoring backups, completing restores and supporting disaster recovery testing. Troubleshooting firewalls, switches and wireless networks, including VLANs, VPNs and routing. Mentoring junior engineers and maintaining clear technical documentation.

Supporting infrastructure projects and their transition into ongoing service desk support. What we're looking for At least three years' experience in 2nd or 3rd line support, ideally within an MSP. Strong hands-on Windows Server, Active Directory, DNS, DHCP and Group Policy experience.

Practical experience supporting Hyper-V and/or VMware. Confidence working with physical server hardware, RAID, diagnostics and iDRAC/iLO. Experience with Veeam Backup & Replication and Cloud Connect, including restores and disaster recovery. Solid networking knowledge covering TCP/IP, subnetting,...

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