Accommodation Support Officer
Rated Traders Ltd · London, England ·
JOBPURPOSE ToassistthePrivateSectorHousingInitiativesManagerandotherstaffwithintheteaminmanagingthetemporaryaccommodationprovidedbytheCounciltohomelesshouseholds. ToprovidesupportandassistancetotheteamtoensureaneffectiveandcomprehensivehousingmanagementserviceisprovidedtothetemporaryaccommodationusedbytheAuthority.
Toprovideaneffectiveandresponsiveresponsetoservicerequestsfromclients. Togenerallyparticipateintheoverallplanninganddevelopmentofthehomelessnessservice. KEYRESULTAREASAccommodationSupportOfficer ToberesponsibleforthesmoothrunningofadministrativesystemsrelatingtotheHousingSupplyandRegulationServicewithaparticularemphasisuponthesystemssurroundingtheprovisionoftemporaryaccommodationtohomelesshouseholds.
Tocollectandcollatemanagementinformationandstatisticsandtoprovidethemtomanagersasdirected. Toactasapointofcontactformaintenancesupportanddirection. Tosupporttheteamintheprocurementandbookingofemergencyaccommodationandtoberesponsiblefortheadministrativeaspectsofplacingclientsintotheaccommodation.
Toactasapointofcontactforclientsintemporaryaccommodationalongsideothercolleaguesintheteam. Toassistwiththeoperation,monitoringandreviewoffinancialprocesses,suchasHousingBenefitclaims,rentpaymentsandinvoicingandensuringthataccuraterecordsaremaintained.
Toassistintheday-to-daymanagementoftemporaryaccommodationunitsprovidedbytheCouncilforhomelesshouseholds. Toprovideahighlevelofcustomerservicetolandlords,applicantsandthoseapproachingNewportCityCouncilinrelationtotemporaryaccommodationalongsidedealingwithday-to-daycustomerenquiriesasrequiredandcommensuratewiththegrade.
Toassistwithcreatingandmonitoringrentchargesandincomereceivedinrespectoftemporaryaccommodation. Asdirected,tocarryoutallappropriateadministrativefunctionsrelatingtotheoperationoftemporaryaccommodation,includingtheraisingofpaymentrequisitions,debits,creditsandinvoices,processingorders,sendingandreceivinggoods/servicesandoperating/updatingrelevantITsystems.
Toassistinthepreparationofcorrespondence,reports,dataandstatistics,performanceinformation. Toattendinternalandexternalmeetingsasrequiredandtotakeminutesasappropriateandwherenecessary. Totakereasonablecareofownandotherssafety;toco-operatewithmanagers/supervisorsincomplyingwithstatutoryhealth&safetyduties;toreportincidents,accidents,faultsetc QualificationsAccommodationSupportOfficer Aminimumof5GCSEsatgradeCorabove,includingmathsandEnglish.
QualificationinaHousing-relatedsubject KnowledgeAccommodationSupportOfficer Knowledgeandunderstandingofdataprotectionrequirementsandtheprinciplesofconfidentiality. UnderstandingofSocialHousingManagementorFrontlineHousingservices ExperienceAccommodationSupportOfficer Experienceofdealingwithpeopleusingabroadrangeofcommunicationmethods DemonstrateexperienceofusingdatabasesandavarietyofMicrosoftITpackages Experienceofworkingwiththepublicandliaisingwithawiderangeofinternalandexternalstakeholders.