Account Coordinator

Onsite Account Coordinator - Gi Group, Scunthorpe

Location: Scunthorpe

Hours: Full time, site-based with regular cover of 06:00-14:30 shift

Salary: £27,400 plus bonus

About the role:

We’re looking for a proactive Onsite Account Coordinator to support the Account Manager/Senior Account Manager and onsite team to deliver exceptional service to our client. You’ll manage the day-to-day administration of temporary labour, support onboarding and payroll, maintain accurate records, and build strong relationships with site stakeholders to ensure smooth operations and high worker satisfaction.

Key responsibilities:

• Support the Account Manager with daily site activities and administrative tasks.
• Manage temporary workforce processes: onboarding, inductions, starters and leavers, absence management, return-to-work interviews and terminations.
• Process weekly payroll data accurately and meet payroll deadlines.
• Allocate labour effectively to meet client demand and skill requirements; perform daily check-ins and monitor performance against KPIs.
• Resolve worker and client queries (holiday, pay, attendance) and **escalate** complex issues appropriately.
• Ensure right-to-work checks are completed and all documents are ready for payroll and inductions.
• Place adverts, screen candidates, manage interview/induction diaries and register new temporary staff.
• Provide out-of-hours mobile cover for no-shows and urgent site needs.
• Perform other duties as assigned to support the Account team.

Essential skills & experience:

• Strong administrative ability with excellent attention to detail.
• Proven customer-service mindset and ability to build relationships with stakeholders at all levels.
• Good organisation, time-management and problem-solving skills; able to work under pressure and meet tight deadlines.
• Basic IT literacy (Microsoft Office); comfortable learning and using HR/ATS and payroll systems.
• Good verbal and written communication skills.
• Experience working in recruitment, temporary workforce management, or on-site account support is highly desirable.

What we offer:

• Structured training and development opportunities.
• Clear progression routes
• Supportive, values-led working environment

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