Account Manager - Data

Overview

In this role you will drive transformation and growth for client accounts by translating data insights into actionable strategies. You’ll work within the Client Services team to manage relationships, coordinate data-driven campaigns, and ensure projects meet timelines and outcomes. You’ll partner with stakeholders across marketing tech and analytics to deliver measurable value, while staying current with industry trends. This is an opportunity to shape client success and broaden our data-led offerings.

Responsibilities

• Understand client objectives and proactively identify valuable, profitable project opportunities alongside managing the roadmap
• Develop, maintain and grow client relationships as the primary contact and trusted partner
• Maintain open, constructive communications and conduct regular reviews with Senior Account Manager or Account Director
• Coordinate with stakeholders to translate requirements into data-driven campaigns and reporting solutions ensuring on-time delivery
• Provide accurate billing and time management reporting to support commercial accountability
• Help clients measure success via tracking, analyzing data trends and turning insights into recommendations
• Mentor and QA junior team members, ensuring adherence to best practices throughout projects
• Stay informed about marketplace trends and participate in relevant industry events
• Onboard junior account team members and delegate tasks as appropriate

Key requirements

• 2+ years’ experience in direct/data marketing, with exposure to both digital and offline datasets
• Knowledge of processes for developing and maintaining large client databases
• Comfort with data analysis and turning insights into actionable strategies
• Experience with reporting practices and KPIs
• Confident in communicating, leading and chairing meetings with diverse stakeholders
• Understanding of Customer Lifecycle strategies across multiple channels
• Demonstrates commercial awareness and impact on client profitability
• Degree level, IDM Diploma or equivalent and numerate
• Excellent organisational and time management
• Effective communication with strong verbal, written and presentation skills
• Team player aligned with Ambition, Excellence and Collaboration values
• Marketing technologies experience
• Data analysis and interpretation
• Reporting and KPI tracking

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