Account Manager

Account Manager

Leicester| £35,000 + circa £5,000 commission

• Do you have B2B Account Management experience within telecoms, IT, technology or a related technical services environment?
• Are you confident managing established customer relationships while identifying opportunities to grow existing accounts?
• Would you like to join an established business where you can take real ownership of your client portfolio?

The Company:

An established and growing B2B technology and communications business, providing solutions that help organisations improve the way they work and communicate.

With a strong existing customer base and a relationship-led approach, the business is now looking for an experienced Account Manager to take ownership of an established portfolio and contribute to its continued growth.

Role & Responsibilities of the Account Manager:

• Manage and develop an established portfolio of B2B customers, acting as a trusted point of contact.
• Build strong, long-term relationships with customers and understand their changing business needs.
• Proactively identify opportunities to increase revenue through upselling and cross-selling.
• Conduct regular account reviews and identify opportunities to improve and develop customer solutions.
• Manage renewals, negotiations and retention activity.
• Monitor account health and proactively address potential risks or issues.
• Work closely with technical, operational and support teams to ensure excellent customer service.
• Maintain accurate CRM records, account plans, renewal dates and opportunity pipelines.
• Contribute to wider sales and marketing activity designed to retain and grow the customer base.

About You as the Account Manager:

• Previous B2B Account Management or Client Management experience is essential.
• Experience within telecoms, IT, technology, managed services or another technical B2B environment is highly desirable.
• Proven ability to manage and develop an existing customer portfolio.
• Commercially minded, with experience of upselling, cross-selling or growing existing accounts.
• Strong relationship-building and communication skills.
• Proactive and organised, with excellent follow-through.
• Comfortable working with CRM systems and managing multiple accounts and opportunities.
• Confident communicating with both commercial and non-technical stakeholders.
• A genuine interest in understanding customers and finding solutions that add value.

Additional Benefits:

• £35,000 basic salary
• Circa £5,000 commission
• Established B2B customer portfolio
• Opportunity to grow existing accounts and develop commercially
• Established and growing business
• Supportive team environment
• Long-term career development opportunities

If you're an experienced B2B Account Manager with a background in telecoms, IT, technology or technical services, we'd love to hear from you.

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