Administrator

Helpdesk Coordinator Up to £27,000 | Permanent A fantastic opportunity has arisen for an organised, confident and personable Coordinator to join a leading company based in Epsom. We're looking for someone who enjoys keeping things running smoothly, providing excellent customer service and coordinating engineers effectively.

You'll be a key point of contact for customers and clients while managing the day-to-day administration that keeps the helpdesk operating efficiently. If you're someone who can communicate confidently at all levels, enjoys being part of a busy team and appreciates a bit of office banter along the way, this could be the role for you! The Role As Helpdesk Coordinator,

your responsibilities will include

Coordinating and managing engineers' daily schedules, covering both reactive and preventative maintenance Acting as the first point of contact for customers and clients, handling telephone calls, emails and general queries Managing engineers' diaries and allocating jobs efficiently Completing general administration, including reviewing reports, filing and ordering parts through the internal system Uploading and allocating documents to online systems, ensuring records are accurate and kept up to date Preparing paperwork and documentation for site audits Assisting with expense forms and managing holiday and sickness records Coordinating vehicle issues and arranging servicing and maintenance bookings Liaising with engineers, customers and internal teams to ensure jobs are completed efficiently Providing general support to the wider team as required About You We're looking for someone who is: Ideally experienced in a helpdesk, scheduling, coordination or similar administrative role — although this isn't essential Confident, polite and professional, with excellent communication skills Organised and able to manage multiple tasks and changing priorities IT literate and comfortable using computer-based systems Customer-focused with a friendly and approachable manner A team player with a positive attitude and a good sense of humour Educated to GCSE level, with grades C or above A driver with a full driving licence The Opportunity This is a varied Helpdesk Coordinator role within a friendly and busy team, where no two days are the same.

If you're organised, enjoy working with people and are looking for a role where you can make a real difference to the smooth running of a busy helpdesk, we'd love to hear from you. Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! ...

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