Aftercare Coordinator

Aftercare Coordinator Contract: 12-month Fixed-Term Contract Salary - £27,982 Department: Development Role Purpose We are seeking an organised, proactive and customer-focused Aftercare Coordinator to join our Development team on a 12-month fixed-term contract.

The successful candidate will play a key role in delivering an excellent aftercare service to customers living in newly built homes, ensuring that defects are managed effectively and resolved within agreed timescales. Acting as the first point of contact for defects reported during the 12-month defects liability period, you will work closely with customers, contractors and internal teams to coordinate remedial works and ensure a positive customer experience.

You will be responsible for managing the defects process, coordinating appointments, monitoring progress, maintaining accurate records and identifying opportunities to improve service delivery. Working Arrangements The organisation operates an agile working approach, with regular opportunities for team collaboration within the office.

The role will require regular attendance at designated office locations throughout the working week, alongside flexibility to travel between sites and offices to meet business requirements. Candidates should therefore be based within a reasonable commuting distance and able to attend different locations as required.

Key Responsibilities Manage and coordinate the defects process across newly completed developments throughout the 12-month defects liability period. Act as the first point of contact for customers reporting defects, responding to enquiries promptly and professionally.

Coordinate appointments between residents, contractors and relevant stakeholders to ensure remedial works are completed efficiently. Monitor, track and manage reported defects, maintaining accurate records and providing regular progress updates.

Develop and maintain positive working relationships with customers, contractors, colleagues and external partners. Provide administrative and diagnostic support to ensure defects are appropriately identified, managed and resolved.

Identify recurring defects, emerging trends and areas of concern, contributing to service improvements and future development reviews. Support the implementation, maintenance and ongoing development of defects monitoring systems and processes.

Monitor performance against agreed service standards and targets, identifying opportunities to improve efficiency and value for money. Work collaboratively with colleagues across the organisation to support the successful delivery of the wider development programme.

Ensure all activities are undertaken in accordance with relevant policies, procedures and ...

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