Aftersales Dealer Development Coach
DEKRA UK Management · Manchester, England ·
Job Description Daimler Truck UK Limited - Aftersales Dealer Development CoachLocation : UK, NorthSalary : Competitive + Company Car AllowanceDo you want to boost the future towards a safe, secure and sustainable worldAt DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders. For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
A day in a life and the impact you'll makeDEKRA have an exciting opportunity for an Aftersales Dealer Development Coach to join the Daimler Truck UK Limited aftersales improvement programme. You will be responsible for providing aftersales coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.
This is a key role working with one of our major clients and as such you will be required to influence change at all levels within the business in support of delivering the programme aims, objectives, key performance improvement measures and desired return on investment.
What you'll doRegular liaison with DTUK Project Manager, DEKRA Project Manager and other stakeholdersRecognise, report and resolve process failings and departmental concernsSupport the DTUK Project Manager in the achievement of project outcomesCreate realistic and achievable implementation plansCoach Dealer Management in their role in the new way of workingCoach Supervisors, Technicians and workshop support staff in their new rolesSupport the effective use of integrated DMS and manufacturer systemsEnthusiastically support the delivery of sustained process and behavioural changeWhat you bringExperience of performance managementAssertive and communicative approachStrong knowledge and experience of workshop daily operations and aftersales processHigh degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the projectAn automotive aftersales backgroundFamiliar with DMS systemKnowledgeable in change management methodologiesAble to train and coach dealer staff and management to change their process and ways of workingHave the ability to rapidly build positive working relationshipsAble to create engagement and commitmentAn analytical approach and be an advocate of best practiceA consultative and assertive approach to coaching and change managementHigh degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the projectLet's create a safer world today.
Apply now and join a team that values your expertise and passion. At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.