Aftersales Performance Analyst
Pybus Recruitment · Acton Green, England ·
Job Title: Aftersales Performance Analyst – OEM Manufacturer Location: Chiswick Park, West London, W4 Salary: Up to £55,000 + 15% bonus potential + excellent company benefits Job Type: Full Time, Permanent – Monday to Friday (office based all 5 days) Overview We are recruiting for an experienced Aftersales Performance Analyst to join a rapidly growing automotive organisation.
This is an excellent opportunity for a highly organised, analytical, and proactive individual to support the Aftersales leadership team in driving operational performance across a national retailer and service network. The successful candidate will play a key role in monitoring aftersales performance, managing reporting processes, coordinating management meetings, and supporting continuous improvement initiatives.
The role will be office based in our clients head office in Chiswick Park. Key Responsibilities Aftersales Performance Monitoring Support the Aftersales leadership team in consolidating and reviewing regional and departmental performance reports.
Monitor key performance indicators including customer satisfaction, warranty performance, service revenue, and parts sales. Produce analytical summaries highlighting trends, risks, and opportunities for improvement. Data Management & Reporting Collect, manage, and analyse operational data from regional and head office aftersales teams.
Maintain reporting tools, dashboards, and performance tracking systems. Ensure data accuracy, consistency, and timely submission of reports. Meeting Coordination & Documentation Organise and coordinate regular management meetings, reviews, and workshops.
Prepare presentations, reports, and briefing materials for senior management. Process Improvement Identify operational bottlenecks and support the implementation of more efficient processes. Assist with the introduction of new systems and reporting tools to improve accuracy and efficiency.
Contribute to continuous improvement initiatives across the aftersales function. Key Performance Indicators (KPIs) Accuracy and timeliness of aftersales reporting. Completion rate of actions arising from management meetings.
Quality and insightfulness of performance analysis. Contribution to measurable reporting and process efficiency improvements. Effective collaboration w...