Agentic Service Design Architect - Digital Engineer

Our client is a global IT services and digital transformation company. Our client is our client brand dedicated to AI-powered, secure, end-to-end digital services. Our client designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, our client helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society.

Our client also provides consulting and advisory services through its our client brand. A trusted partner in operating complex and mission-critical environments, our client supports organizations across highly regulated and sovereign contexts.

About our client Our client is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - our client for services and a sister business for products and systems.

European number one in cybersecurity and a leader in cloud, our client is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Our client is listed on Euronext Paris.

Mission / Role Summary Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs. Where purpose meets career: Work at the forefront of AI, agentic technology and automation – practical roles applying emerging technology to real operational and customer challenges.

Build skills and a career in a fast-growing area – supported by structured learning, specialist enablement and hands-on delivery experience. Help shape a new capability and make a visible impact – an opportunity to influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within our client. Key Responsibilities

• Analyze service requirements (e.g., ITSM, operations, business processes)
• Design agentic workflows and orchestration logic
• Define interaction models between agents, systems, and humans
• Produce agent flow specifications and design artifacts
• Ensure designs align with governance, safety, and platform constraints
• Collaborate with developers and architects to ensure implementability
• Optimize flows for efficiency, reliability, and maintainability Required Skills
• Strong background in service design / process engineering
• Experience with workflow modeling (BPMN, orchestration, automation tools)
• Ability to define logical flows and decision trees
• Understanding of AI-assisted workflows and agent behavior modeling
• Experience with ITSM processes (incident, change, problem) Nice-to-Have Skills
• Familiarity with workflow tools (n8n, ServiceNow, etc.)
• Exposure to agent-based architectures
• Understanding of human involvement patterns (human out of the loop, human after the loop, human on the loop, human in the loop) and escalation design Experience Profile
• 6–10 years in service design, automation architecture, or process engineering

Experience designing operational workflows in enterprise environments Candidate Persona A structured thinker who excels at breaking down complex services into clear, logical workflows. Strong at bridging business processes and technical implementation.

Essential Criteria – SC Eligibility To be eligible for SC clearance, you must have lived and worked in the UK continuously for the past 5 years.

Benefits

Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave + National Holidays Flex benefits program Here at our client, diversity and inclusion are embedded in our DNA.

Read more about our commitment to a fair work environment for all. Our client is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose our client. TPBN1_UKTJ

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