Apple Systems Engineer - Jamf Pro & Remote Support
Academia Ltd t/a Smartdesc · Hemel Hempstead, England ·
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Academia is seeking an Apple Systems Engineer to join the Apple Helpdesk Team. The role focuses on provision of high-quality technical services and support to Jamf-managed clients, primarily on macOS and iOS platforms.
You will handle Tier 2+ remote desktop support, issue resolution, MDM maintenance, and patch management automation, alongside documenting solutions and ISO procedures. A strong communicator who can explain complex concepts to non-technical audiences will thrive in this role.
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