Application Support Analyst

Sheffield | Gleeson Homes Be the link between technology, business success, and continuous improvement. At Gleeson Homes, we're passionate about Building Homes. Changing Lives. As we continue to grow, we're looking for an Application Support Analyst to join our Business Analysis team and play a vital role in supporting the systems that keep our business running smoothly.

You will work with colleagues across the business to resolve application issues, improve processes and translate recurring support needs into system enhancements. The role offers hands-on exposure to business analysis, COINS ERP, cloud applications and change projects-an excellent next step for someone developing a career in application support and business systems.

What you'll be doing As an Application Support Analyst, you'll own first- and second-line support for our COINS ERP platform and cloud-based applications. You'll investigate issues through to resolution where possible, coordinate escalations with internal teams and suppliers, and keep users informed throughout.

You'll: ? Investigate and resolve application incidents, service requests, and access queries ? Support user administration, permissions, role changes, and system configuration ? Manage tickets through SysAid and JIRA, maintaining accurate, auditable records ?

Work with business users, IT teams, and third-party suppliers to identify and resolve issues ? Test system updates, service packs, and application enhancements ? Create and maintain knowledge articles, user guides, FAQs, and support documentation ?

Analyse recurring incidents and request trends, identify root causes, and recommend process, configuration or system improvements. ? Support change initiatives by documenting user needs, gathering requirements, mapping current processes and assisting with testing and adoption.

You'll succeed in this role by resolving and progressing tickets accurately, communicating clearly with users, maintaining reliable support documentation, and turning recurring issues into practical improvements. What we're looking for We're seeking someone who is naturally curious, customer-focused, and enjoys problem-solving.

You'll ideally have

Experience in an Application Support, Service Desk, ...

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