Application Support Engineer

Our client is a global IT services company. Job Description: Location: Hybrid — Reading area (3-4 days on site per week) Type: Full-time, Permanent Clearance: High Level Clearance required About our client Our client (NYSE: Our client) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions. The Role We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client.

You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.

Working Pattern Hybrid — up to 3-4 days on site per week Rotating shifts: 7am–3pm / 9:30am–5:30pm Potential for out-of-hours on-call support Key Responsibilities Performing early morning health checks to ensure applications are operational before users log in Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools, log files, and automated alerts Investigating Windows Event Viewer and application logs to identify root causes of errors Creating and updating knowledge base articles and "how-to" guides for common fixes Collaborating with application engineers and liaising with the client regularly Identifying and implementing continual service improvement activities Key Skills & Experience

Essential

2–5 years of experience in application support, systems administration, or IT service desk Strong analytical and problem-solving abilities Excellent communication skills and ability to work in a team-oriented environment Windows-based application support experience

Desirable

Strong proficiency in SQL Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation...

Report this job