Application Support Engineer

Company DescriptionShawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.

We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person.

Work with us because you: Want to be part of a bank built for the dynamics of the modern worldRelish a challenge and enjoy a fast-paced, innovative and hardworking cultureEnjoy finding new and better ways to solve complexity and make things happenWant to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groupsCare about society and the environment and want to be part of a business that cares tooWant to continue to grow professionally and be the best version of yourselfJob DescriptionWorking as a part of the CTO team, the role will need to engage with technology leads in data, corporate technology and information security – as well as more broadly with program, project and delivery managers.

The role will also engage with key stakeholders in the business areas. Key ResponsibilitiesSupporting core application within Shawbrook, ensuring optimal performance, reliability, robustness and security. Providing operational end user support for Shawbrook and subsidiaries – playing a key role in driving efficiency, enhancing user experience, and maintaining the stability of our end user systems.

QualificationsBachelor's degree in Technology, a related field or proven professional experience (preferred)Proven experience in application support or technical support within the banking or financial industryStrong analytical and problem-solving abilitiesExcellent communication and presentation skillsExperience with banking regulations and compliance requirementsAWS/Azure cloud experience Excellent organisational and planning skillsAccuracy and attention to detailProactive, self-motivated and able to work on own initiativeStrong team player with excellent interpersonal skillsAdditional InformationYour Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind.

These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employmentFree access to Headspace, a mindfulness & meditation digital health appFree access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopauseEAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and healthCycle to work schemeDiscounts on gym membershipContributory pension scheme & death in serviceYour Lifestyle It's important you strike the right balance between your work and personal life.

We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per yearOption to buy or sell holiday days through our flexi-holiday schemeDiscounts on gym membership nationwideAccess to discounts on a range of high street and online brandsCommunity support and charitable givingYour Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.

Participation in our annual discretionary bonus scheme designed to reward your contribution to our successProudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well doneSummaryType: Full-timeFunction: Information TechnologyExperience level: AssociateIndustry: Banking

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