Application Support Lead Analyst

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title Application Support Team Lead Department/Client Account Software Solutions Line Manager Applications Support Manager Number of Subordinates 5 Job Summary/Goals The Application Support Team Leader is responsible for the day-to-day leadership and management of the Application Support Team at a local level, including 1-2-1s, coaching and performance management, local-level conflict resolution, tracking outputs and delivering constructive feedback locally, and monitoring mandatory training requirements to ensure team members remain up to date.

This role feeds information up to the Application Support Manager and ensures the effective delivery, support, maintenance and optimisation of software solutions and underlying data, with a focus on CAFM systems and other business-critical applications.

They will develop and mentor colleagues in the Application Support Team and will ensure teams follow defined work methods and receive relevant training, support and leadership. This role will collaborate closely with peers across the Application Support function to prioritise and manage system changes in alignment with available capacity, ensuring that we have multi-skilled / cross skilled teams across the Application Support function.

Essential Duties and Responsibilities Leadership: Provide leadership to the Application Support Team, ensuring clear work methods and a continuous improvement approach. Provide guidance and mentorship, enabling them to effectively manage their workload and achieve their objectives.

Own the team's recurring 1-2-1 cadence, including preparation, documentation of actions and follow-through, and act as the first point of escalation for team and delivery issues. Application Support : Provide support and maintenance of software applications, including CAFM, financial and other business-critical applications from a data perspective.

This includes personally picking up and resolving support tickets as an analyst where required, alongside the team. Supports the local monitoring of interfaces and Cron tasks to help ensure these run smoothly, escalating issues to the Applications Support Manager as needed. Release Management : Ensure changes an...

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