Assistant Credit Controller

Assistant Credit Controller Location: Ross on Wye Working closely with and supporting our Senior Credit Controller, the Assistant Credit Controller will provide high-quality operational and administrative support. Your primary focus will be to deliver efficient and effective credit control and cash collection services across various group business units.

This role balances structured financial admin - such as precise payment processing and credit profiling - with proactive communication, reaching out to clients to resolve outstanding balances and investigate non-payment queries smoothly and professionally.

What You'll Be Doing Bank all daily incoming client payments onto the central finance system accurately. Lead the administrative setup of new customer accounts on the finance system and perform essential credit checks. Chase customers for overdue payments via telephone and email, maintaining a professional yet firm approach to protect cash flow.

Process incoming checks, set up client Direct Debit payments, and update dedicated credit note spreadsheets. Issue regular email statements, payment reminders, and copy invoices to client finance teams. Actively tackle, investigate, and resolve client financial queries preventing payment, liaising with internal operational colleagues to gather supporting data.

Answer incoming team phone calls and emails, addressing general inquiries and assisting the Senior Credit Controller with complex account reconciliations or disputes. What We're Looking For Proven credit control or sales ledger experience, ideally paired with a strong customer service background.

GCSEs (or equivalent) in English and Mathematics. A natural affinity for numbers, with a highly organised approach to financial reconciliation and a keen eye for detail. Excellent written and verbal communication abilities, ensuring a polite, professional, and effective telephone manner when discussing outstanding debts.

Solid working knowledge of PC systems and standard business software, specifically Microsoft Office with practical experience using Excel. The ability to prioritise tasks independently, manage multiple ongoing queries simultaneously, and meet tight monthly deadlines under pressure.

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