Assistant Restaurant Manager

About MITSU

MITSU is a restaurant born from the collision of East London's vibrance and creativity with East Tokyo's neighborhood izakayas. MITSU cuisine blends the authentic Japanese craft of Robata fire and razor-sharp technique with the energy and attitude of Shoreditch - all designed to be enjoyed together.

The izakaya bar brings high energy with crafted cocktails and daily vinyl and DJ sets to toast the night with flowing sake and mizuwari tankards. Transport yourself into an experience - whether it's post-work drinks, laid-back lunches, refined dining, or late-night revelry. We also have a couple more surprises we can't wait to share with you.

MITSU: the conversation between two cities - where tradition meets edge - sparks will fly.

BENEFITS OF JOINING OUR TEAM

Health Assured & Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts!

Access to Wellable, a physical wellbeing app including company wide challenges.

Financial wellbeing support, including access to Stream.

Up to 33 days holiday a year (increasing with length of service).

An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest

Season Ticket Loan, Cycle to Work and discounted Gym memberships.

Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days.

Role Overview

The Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily operations to ensure consistently excellent service, high-quality standards, and outstanding customer satisfaction.

Key Responsibilities

Support the Restaurant Manager in overseeing daily restaurant operations, ensuring smooth, efficient, and high-quality service.

Assist in leading, training, and motivating the restaurant team to deliver exceptional customer service aligned with 5-star standards.

Help maintain high levels of guest satisfaction by ensuring consistency in service delivery and addressing guest feedback in a timely and professional manner.

Contribute to the implementation and maintenance of efficient operational systems, policies, and procedures to improve productivity and service flow.

Support compliance with all health, safety, and licensing regulations, and help train team members on safety procedures.

Stay informed on industry trends and competitor activities to provide input for strategy and service improvement.

Ensure all Standard Operating Procedures (SOPs) and checklists are current and regularly updated.

Assist in staff scheduling, timekeeping, and basic payroll duties to ensure optimal resource management and shift coverage.

Coordinate closely with the culinary team to ensure effective communication and collaboration between front and back of house operations.

If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.

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