Assistant Service Manager

ASSISTANT SERVICE MANAGER GILLINGHAM | £35,000 BASIC | £45,000 OTE | COMPANY VEHICLE Pembrook Resourcing is currently recruiting an Assistant Service Manager for an exciting opportunity within an established automotive dealership in Gillingham.

THE OPPORTUNITY This is a fantastic opportunity for an experienced automotive aftersales professional looking to take the next step in their career. Working closely with the Aftersales Manager, you will play a key role in the day-to-day running of the department, taking responsibility for the Front of House team, maintaining excellent customer service standards and supporting overall departmental performance. THE PACKAGE

• £35,000 basic salary.
• OTE circa £45,000 through bonus scheme.
• Company-provided vehicle.
• Monday–Friday, 8:00am–5:30pm.
• 1 in 4 Saturdays, with a day off in lieu.
• 30 days' holiday including bank holidays.
• Life assurance.
• Discounted gym membership.
• Retailer discounts.
• Discounts on servicing, MOTs and parts.
• Referral scheme.
• Ongoing training and development. THE ROLE As Assistant Service Manager, you will support the Aftersales Manager in overseeing the daily operation of the service department.

Your responsibilities will include

• Managing and supervising the Front of House team.
• Supporting the day-to-day running of the service department.
• Overseeing bookings, customer updates and vehicle handovers.
• Ensuring additional work identified through vehicle health checks is communicated effectively.
• Handling customer concerns and complaints professionally.
• Supporting the management of courtesy vehicles, quotations, invoices and work in progress.
• Working closely with Sales and Service colleagues.
• Driving customer retention and departmental performance.
• Ensuring company procedures and GDPR requirements are followed. WHAT WE'RE LOOKING FOR
• Previous experience within an automotive service or aftersales advisory role.
• Strong understanding of dealership service department processes.
• Experience supporting or supervising a team.
• Excellent customer service and communication skills.
• Strong organisational and problem-solving abilities.
• Confidence handling customer complaints.

Full UK driving licence. Previous management experience, franchised dealership experience and warranty knowledge would be advantageous but are not essential. THE PEMBROOK DIFFERENCE At Pembrook Resourcing, we specialise in automotive recruitment and understand that finding the right opportunity is about more than just th...

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