AV Engineer
Gold Group · London, England ·
Audio Visual Engineer - Smart Home Location: London Salary: 38,000 - 45,000 dependent on experience Job Type: Full-time, Permanent About the Role We are recruiting for an experienced Audio Visual Engineer to join a specialist integrated technology business delivering high-end residential AV and smart home solutions.
Working across luxury residential properties, you will be responsible for installing, commissioning, servicing and maintaining integrated technology systems, ensuring everything operates reliably and meets the highest standards.
This is a varied, hands-on role combining on-site engineering, technical troubleshooting, commissioning and ongoing client support. You will also work alongside the wider engineering and aftercare teams to resolve complex technical issues and deliver an excellent client experience.
Projects are based across the UK and internationally, offering exposure to a wide range of premium residential installations and integrated technologies. Key Responsibilities Install, configure, commission and test AV and integrated smart home systems.
Carry out servicing, planned maintenance, repairs and fault diagnosis at client properties. Troubleshoot technical issues across AV control systems, lighting, audio, video and network infrastructure. Provide remote technical support and assist with help desk enquiries.
Manage service calls, support requests and planned system changes, maintaining accurate records. Diagnose and resolve complex technical faults efficiently and methodically. Communicate professionally with clients, providing clear updates on progress and resolutions.
Work closely with engineering and aftercare teams to maintain high standards of service. Keep up to date with new products, technologies and industry developments. Travel to projects across the UK and overseas, participating in an out-of-hours on-call rota.
Skills & Experience Required Proven experience installing, commissioning, servicing and maintaining AV or smart home systems. Strong technical troubleshooting and fault-finding skills. Practical experience with at least one of the following: Lutron, Control4 or Crestron.
Good knowledge of AV equipment, including scalers, routers, network switches, DSPs, speakers, amplifiers, signal transmitters and receivers, media players and audio processors. Ability to understand complex integrated systems and resolve technical issu...