AV Operations Manager

AV Operations Manager London, UK £35,000 to £38,000 (dependent on experience) Your perspective: Private Healthcare after 12 months of service Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility: Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.

Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled. Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues.

Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements. Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.

Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc.

Participates in capture rate discussions and suggests ways to capture lost business. Monitors sales files to review upcoming groups and to ensure that sales processes are followed. Foster good relations with all sales team members to maximise new leads.

Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads. Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business.

Gain feedback on performance to improve on service. Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment.

Be aware of turnover targets and actively strive to increase revenue. In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure. Report to the hotel/ve...

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