Business Data Analyst

Our client is a global IT services company. Job Description: Our client is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates.

We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Business Data Analyst Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom.

Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. Key Responsibilities Billing & Financial Control Manage the monthly billing cycle for Service Charges and Project Delivery, ensuring invoices are accurate, timely and compliant with contractual terms and agreed approval processes.

Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms and source data.

Maintain traceability from contractual charging rules and source records through calculations and reconciliations to individual invoice lines, enabling independent validation and audit. Investigate billing discrepancies, analyse variances, manage adjustments and credits, and resolve queries with clear supporting evidence.

Maintain the billing calendar, coordinate data submissions and approvals, and proactively manage dependencies to meet invoice deadlines. ITSM Data Analysis & Reporting Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information.

Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures. Develop and maintain reporting solutions using spreadsheets, native ITSM reporting capabilities and data visualisation tools.

Define and document reporting metrics, KPI definitions, calculation rules and data transformations to ensure consistent, repeatable and explainable results. Analyse trends, SLA performance and data quality issues, identifying anomalies, root causes and opportunities for continual improvement. Produce management information (MI) packs and performance...

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