Business Travel Consultant
Corporate Travel Management Company · Glasgow, Scotland ·
About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.
Travelctm. Co.Uk About the Role The role of a Business Travel Consultant is to provide high-quality customer service and support to internal and external clients and suppliers. The role involves managing travel bookings, enquiries, changes, and issues efficiently, while providing professional guidance and tailored travel solutions.
The consultant maintains strong relationships with clients and suppliers and supports the smooth day-to-day operation of the department. Key areas of responsibility Provide excellent customer service to clients and suppliers.
Maintain strong knowledge of hotel reservation and invoicing systems. Support clients with CTM online booking tools while ensuring compliance with travel policies and procedures. Share knowledge with colleagues and escalate recurring issues appropriately.
Provide shift cover when required. What to expect from the recruitment process Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder); Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams; If you are successful we will invite you to our office for a final stage interview.
Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company.
Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status.
This call is confidential and conducted by HR professionals only. CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can.
Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. Reward