Care Supervisor

Overview

In this role you will support seniors to live safely and independently at home while upholding high-quality care standards. You will work with the care team to refine client care plans, supervise CAREGivers, and ensure accurate care documentation.

The position sits at the intersection of hands-on care, compliance, and process improvement, contributing to the company’s growth and reputation. You will engage with clients, families, and professionals to build trust and deliver consistent, person-centered support.

This opportunity offers meaningful impact in a collaborative environment that values quality care and professional development.

Responsibilities

• Carry out care consultations, service reviews and client support plans
• Conduct staff supervisions and client QA’s
• Create, update and audit client care plans and assist with digital care planning
• Maintain accurate client and CAREGiver records on Home Instead software
• Conduct client and CAREGiver introductions
• Build and maintain positive relationships with clients, families and professionals
• Support and mentor CAREGivers
• Audit visit logs
• Provide support to others in the care team
• Maintain regular contact with clients and CAREGivers
• Perform other duties as directed by line manager
• Participate in on-call duties
• Comply with Home Instead’s Equality, Diversity and Equal Opportunities Policy

Key requirements

• At least 3 years experience in the care sector delivering personal care
• Experience with care documentation, MAR sheets and medication in a supervisory role
• Passion for delivering high-quality care enabling independence at home
• Knowledge of Health and Social Care legislation and regulations
• Good communication skills with ability to build rapport quickly
• Confidence using care management technology and training CAREGivers
• Understanding of confidentiality and current legislation
• Strong IT skills including Microsoft Office and virtual platforms; ability to learn new technologies
• Full driving licence and access to transport within the territory
• Excellent organisational skills and flexibility
• strong communication
• rapport-building
• team mentoring
• care management technology
• Home Instead software
• MAR sheets

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