Career Opportunities: Implementation Controller

Recruitment Location: United KingdomCounty / State / Province: West YorkshireCity: LeedsRequisition ID: 11396Location: Leeds28, 430We are currently looking for an Implementation Controller for our Opps Support team in Leeds.

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. The successful candidate will be responsible for the proactive maintenance of setup and output relating to customer coverage requirements Set up, Scheduling of staff, managing Gross Margin, maintenance of records and reporting Role Responsibilities:Take ownership and responsibility for the accurate and compliant system setup of customer requirementsSupport and collaborate with colleagues in order to drive continuous department and company performance improvementMaximise company regular scheduling performance and system functional efficienciesMaximising Gross Margin Control Maintain operational employee training records and site association data in order to drive efficient and accurate schedulingLong and short term deployment and distribution of frontline employees to ensure 100% coverage of customer requirementManage frontline employee absence requests in line with company processes whilst ensuring sufficient availability to cover customer required hoursProactively monitor employee pay and customer charge data to prevent pay/invoice queriesAssist in the investigation and resolution of pay & invoice queries, escalating to management where requiredRegular & ad-hoc reporting on performance and personal contributionWe are looking for the following experience:Excellent communication and interpersonal skills at individual and team levelAble to build, develop and maintain positive working relationships with frontline staff, managers and other support functionsAbility to prioritise and manage a complex workloadFull understanding of the Javelin Operational System Particularly with regards to setup, scheduling and reportingNumerate, literate, and experienced with Google Office toolsManaging with complexityDelivering PerformanceTeamwork and Collaboration Javelin Ops SystemGoogle Office toolsExcellent written & verbal communication SkillsCompensation

Benefits

25 days holidayEyecare vouchersEmployee Discount SchemesRefer a friend scheme

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