Carrier Performance Manager

Overview

As Carrier Performance Manager, you will lead 3PL partnerships to boost on-time, accurate, undamaged deliveries and elevate customer satisfaction. You’ll use data-driven insights to optimize carrier performance, costs, and risk management, while collaborating with Finance and cross-functional teams to shape a best-in-class logistics function. You’ll drive innovation with data-led solutions, onboarding new partners, and improving the end-to-end delivery journey. This role offers impact at scale within HelloFresh’s global logistics ecosystem.

Pay / Benefits

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and employee assistance programme
• Dog friendly office (London site)

Responsibilities

• Own 3PL relationships to drive performance, CX and cost efficiency
• Analyze carrier KPIs using data tools (Databricks, Snowflake, Tableau) to identify improvements
• Manage delivery risks and crises to minimise disruption
• Lead supplier negotiations, contract management and cost-saving initiatives
• Partner with Finance to manage budgets, rebates and claims
• Develop data-led solutions to reduce delivery errors and improve customer experience
• Evaluate and onboard new delivery partners based on performance, service and cost
• Collaborate cross-functionally on initiatives that improve customer experience and retention
• Utilize NPS and Trustpilot feedback to identify improvement opportunities
• Develop courier reporting through AI, BI and automation
• Support logistics projects and long-term strategy planning

Key requirements

• Experience in the logistics industry, ideally in retail or logistics company
• B2C final mile experience preferred
• Advanced experience with Excel and/or Google Sheets
• Proven ability to use multiple data sources daily to derive insights
• Track record of improving logistics KPI performance using data
• Attention to detail and results-driven mindset
• Strong problem solving and proactive issue resolution
• Ability to work collaboratively in a fast-paced environment with egoless DNA
• collaboration
• problem solving
• attention to detail
• Excel/Google Sheets
• Databricks
• Snowflake

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