Claims Handler

Claims Handler - Settlements Longbenton | Permanent Salary: Starting from £28,000 + Annual Bonus & Excellent Benefits Hours: Monday - Friday 8am - 5pm Up to 6 weeks office based training then you will move onto hybrid once competent in the role Outsource UK are recruiting on behalf of a leading organisation for a Claims Handler - Settlements to join their specialist Third Party Motor Claims team in Longbenton.

This is an excellent opportunity for an experienced claims professional who enjoys customer interaction, negotiation, and problem-solving. You'll play a key role in supporting non-fault third parties through the claims process, delivering outstanding customer service while ensuring claims are handled efficiently and cost-effectively.

Working Hour The Role As a Claims Handler, you will proactively manage third-party motor claims from initial contact through to settlement. You'll build strong relationships with customers and stakeholders, negotiate outcomes, investigate claims, and help deliver positive customer experiences during what can often be challenging circumstances.

Key Responsibilities Proactively contact non-fault third parties and promote repair and mobility solutions. Build positive relationships with customers through effective communication and support. Negotiate with third-party representatives and suppliers to achieve fair and commercially beneficial outcomes.

Manage claim progression, including ongoing repair and hire activity. Assess liability and identify opportunities for cost recovery. Identify and investigate potential fraudulent claims, escalating concerns where appropriate.

Ensure claims are settled efficiently whilst maintaining high levels of customer service. About you Previous claims handling experience within the insurance sector. Strong knowledge of motor claims and insurance principles, including indemnity and subrogation.

Experience assessing liability and handling vehicle and property damage claims. Ability to manage a busy caseload independently and prioritise workloads effectively. Strong negotiation and stakeholder management skills. Excellent verbal ...

Report this job