Claims Manager
i2i recruitment · Birmingham, England ·
Ref: 15015Location: birmingham, West MidlandsType: PermanentSalary: 50000Skill level: ManagementOffice type: HybridPosted: 2026-08-03Consultant email: ellie@i2irecruitment.co.ukWhat's in it for you? Join a leading specialist commercial insurance businessHybrid working (2–3 days in Birmingham office with regional travel)Salary 50,000 plus strong benefits package25 days holiday rising to 27 days, plus option to buy morePrivate medical cover (single)Life assurance and income protectionPension scheme and flexible lifestyle benefitsOpportunity to lead, develop and influence a growing claims functionExposure to senior stakeholders and cross-functional teamsMust have'sMinimum 3+ years' experience in a claims management or team leader role within commercial insuranceStrong background in insurance broking and commercial claims handlingExperience leading, coaching and developing teamsStrong understanding of insurance principles and regulatory/legal frameworksConfident managing performance, MI reporting and operational workflowsExcellent communication and stakeholder management skillsCompetent in Microsoft Office (Excel, Word, PowerPoint)Nice to have'sCert CII qualification (or working towards)Experience working across multiple office locations or regional teamsExposure to complaints handling and regulatory escalation processesExperience using performance dashboards and MI toolsSo, what will you be doing?
Team Leadership & PerformanceLeading, coaching and mentoring a commercial claims teamRunning regular 1–2–1s, performance reviews and development plansDriving a culture of accountability, high performance and continuous improvementSupporting recruitment, onboarding and performance management activityClaims OperationsOverseeing day-to-day claims operations and workflow managementSupporting resolution of complex claims and escalationsManaging complaints in line with regulatory requirementsWorking closely with Compliance, HR, L&D and Broking teamsPerformance & ReportingProducing and reviewing claims MI and performance reportsIdentifying trends, bottlenecks and improvement opportunitiesUsing data and dashboards to improve efficiency and service deliverySupporting audits and ensuring ongoing regulatory complianceStakeholder & Client FocusBuilding strong internal and external relationshipsWorking closely with client servicing teams to improve client outcomesActing as an escalation point for complex issuesEnsuring consistently high levels of client service across the teamInterested?
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