Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Overview

In this high-visibility role, you will lead strategic relationships with key Tier 1 contractors in the Grid Modernisation space, shaping growth and guiding internal strategy. You’ll act as the primary client contact, coordinating across internal teams to deliver value and high-quality outcomes. You’ll drive sustainable revenue, champion innovation, and ensure excellent client service within a fast-paced, complex environment. This role offers impact at scale within a global infrastructure firm and a focus on energy transition and modernization.

Pay / Benefits

• hybrid working model
• career development opportunities
• AECOM University
• volunteering days
• flexible work arrangements
• comprehensive benefits packages

Responsibilities

• Meet growth objectives for the client and contractor portfolio
• Support Capture Managers to win, and project managers to deliver large programs
• Raise AECOM’s profile in the energy sector through value delivery and innovation
• Drive sustainable and profitable growth
• Coordinate internal teams to align with client vision and ensure client focus
• Mentor team members in relationship-building across the organization
• Oversee financial success with the client in partnership with Project Leadership
• Establish management processes for high-quality delivery and client service
• Identify high-risk areas and take proactive actions to improve outcomes
• Develop long-term, disruptive trends insights in grid modernization
• Promote ethical and safe working practices
• Lead BD activities within the client and pursue significant new business opportunities
• Manage renewal/extension of large-scale agreements within the account
• Drive pipeline growth and repeat work
• Monitor projects for delivery quality and client satisfaction
• Identify evolving resourcing needs and escalate as needed
• Maintain strong client communication and regular follow-ups
• Build client networks and cross-functional collaboration for end-to-end client development
• Promote leadership behaviours aligned with AECOM values
• Collaborate with Strategy, Marketing and Communications to optimize client engagement
• Share best practices for client account management across the business
• Foster a culture of innovation and delivery within the Transmission and Distribution team

Key requirements

• Senior-level Grid Modernisation experience in fast-paced commercial settings
• Experience managing client accounts in Energy sector, within infrastructure advisory or professional services/engineering
• In-depth knowledge of Grid Modernisation
• Strong commercial acumen with curious mindset
• Natural networker with experience engaging Government and speaking at industry events
• Proven sales production and business development strategy skills, plus team leadership and client discovery capabilities
• Bachelor’s degree in Business, engineering, energy, or related field (preferred)
• Previous grid modernization client experience (preferred)
• strong customer engagement
• emotional intelligence
• relationship building
• Grid Modernisation expertise
• sales and business development execution
• client discovery and value proposition development

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