Client Account Manager
Vanta Staffing · Windsor, England ·
Client Account Manager Location: Windsor Salary: Competitive subject to experience Job Type: Full-time, Permanent Working Hours: Monday to Friday (40 hours per week) About the Role Vanta Staffing are recruiting for a Client Account Manager to join a well-established business based in Windsor.
Experience within a print, manufacturing or production environment is highly desirable This is an excellent opportunity for a highly organised, customer-focused professional with experience in account management, customer service or a similar client-facing role.
You will take responsibility for managing client relationships, coordinating customer requirements and ensuring a consistently high level of service. Working closely with internal departments, you will oversee customer orders, resolve queries, monitor performance and identify opportunities to improve processes and strengthen client relationships.
The ideal candidate will be proactive, commercially aware and comfortable working in a fast-paced environment where accuracy, communication and attention to detail are essential. Key Responsibilities Build and maintain strong relationships with existing clients.
Act as the main point of contact for customer enquiries, requests and account activities. Understand client requirements and ensure orders are processed accurately and within agreed timescales. Liaise with internal teams to coordinate, schedule and prioritise customer orders.
Identify opportunities to develop accounts and improve customer satisfaction. Monitor account activity, performance and progress against agreed targets. Manage customer complaints and ensure issues are resolved promptly and professionally.
Prepare regular performance reports and monitor client stock levels. Organise and attend internal meetings and client reviews. Maintain accurate account records and ensure procedures are followed. Identify opportunities to improve processes, customer service and operational efficiency.
Work collaboratively with colleagues across different departments to deliver excellent outcomes for clients. About You We are looking for someone...