Client Delivery Manager

Client Delivery Manager Location: Exeter Salary: £37,000 - £43,000 DOE + Bonus Job Type: Full-Time, Permanent Hours: Monday-Friday, 38.75 hours per week Benefits Competitive bonus scheme Hybrid working 25 days annual leave plus bank holidays Pension scheme Ongoing training and development Career progression opportunities Supportive and collaborative culture Employee wellbeing initiatives Modern office environment Join a growing and successful business About the Company Our client is a well-established and expanding organisation with a strong reputation for delivering exceptional service and building long-term relationships with its customers.

Due to continued growth, they are seeking an experienced Client Delivery Manager to lead a high-performing team and contribute to the ongoing success of the business. This is an excellent opportunity for a commercially minded leader who enjoys developing people, building strong stakeholder relationships and driving operational excellence.

The Role As Client Delivery Manager, you will be responsible for leading and developing a successful team while ensuring outstanding service delivery and achieving commercial objectives. This is a varied leadership role that combines people management, client relationship management, commercial decision-making and operational oversight.

You will work closely with senior leadership to drive performance, improve processes and support the continued growth of the business. Key Responsibilities Leading, motivating and developing a high-performing team Managing performance through coaching, mentoring and regular feedback Supporting employee development and creating clear progression pathways Conducting one-to-one meetings, appraisals and performance reviews Handling challenging people conversations professionally and effectively Building and maintaining strong relationships with clients and key stakeholders Identifying opportunities to improve customer experience and commercial performance Negotiating successful outcomes with clients and business partners Monitoring KPIs and driving continuous improvement initiatives Managing operational performance and ensuring service excellence Supporting business growth through effective relationship management Working collaboratively with senior leaders to achieve strategic objectives Encouraging a culture of accountability, development and continuous improvement About You

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