Client Experience Coordinator

Overview

In this role you will be the ambassador for exceptional client experience at our London office, ensuring a warm, professional, and seamless visit for clients and guests. You’ll work closely with reception, events, hospitality, facilities and business support teams to anticipate needs and elevate service. The role combines guest management, event support, and space preparation to leave a lasting positive impression. This opportunity offers meaningful development within a fast-paced, collaborative firm that values proactive, client‑centered service.

Pay / Benefits

• 25 days holiday
• Bonus Scheme
• Pension Scheme
• Electric car scheme
• Enhanced Family Leave policies
• Private Medical Insurance

Responsibilities

• Support guest arrivals and events from the Ground Floor reception and during building activities
• Deliver warm, personalised service for clients, visitors and colleagues
• Act as an ambassador for the London office and proactively anticipate guest needs
• Review daily schedules and ensure arrangements are in place for hosts and guests
• Prepare and maintain meeting rooms and client-facing spaces to high standards
• Collaborate with event organisers and internal teams to run meetings and events
• Manage bookings, communicate updates and resolve potential issues
• Ensure client-facing areas remain professional and safe, escalating concerns as required
• Support compliance with firm policies, health and safety procedures and service standards
• Contribute ideas to improve service delivery and processes

Key requirements

• Experience in a client/customer service role, preferably in professional services or law firm
• Experience with visitor management/room booking system (Condeco/Eptura is preferred)
• Excellent IT skills with MS Office
• Strong relationship-building and communication abilities
• Highly organised with strong prioritisation and attention to detail
• Team player able to work across reception, events and wider service teams
• Proactive, calm under pressure and adaptable to changing priorities
• Ability to handle sensitive information with privacy and discretion
• strong communication
• relationship-building
• proactive problem-solving
• Condeco/Eptura (preferred)
• MS Office suite
• email management

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