Client Incentive Ops Analyst

Overview

In this role you will manage the end-to-end lifecycle of client incentive agreements, ensuring accurate accounting and timely payments in line with contracts and governance. You will collaborate with cross-functional teams within Global Controllership to support month- and year-end closes and drive process improvements. The position involves governance-driven controls (SOX) and detailed reconciliations to ensure compliance. This is a hybrid role based in London, offering scale and impact within Visa’s global payments platform.

Responsibilities

• Set up, monitor, actualise and pay client incentive agreements in ORMB and related systems
• Perform incentive actualisation including volume validation, accrual updates, variance analysis and true-ups
• Prepare, review and process client incentive payments per contract terms and approval thresholds
• Manage contract lifecycle events: renewals, amendments, waivers, clawbacks, terminations
• Support month-end, quarter-end and year-end close activities including reconciliations and flux analysis
• Maintain documentation and audit trails per CIO governance and audit requirements
• Collaborate with Account Executives, Deal teams, FP&A and Accounting Policy to resolve queries
• Identify inefficiencies and contribute to standardisation and automation initiatives

Key requirements

• Bachelor’s degree in Finance, Accounting, Economics, or related discipline
• Experience in financial operations, accounting, controllership, or incentive/revenue operations
• Strong analytical skills with high attention to detail and data accuracy
• Understanding of financial controls, audit requirements and compliance frameworks
• Advanced Excel skills; experience with ERP systems preferred (ORMB advantage)
• Strong communication skills across finance and non-finance stakeholders
• attention to detail
• clear communication
• cross-functional collaboration
• Oracle Revenue Management & Billing (ORMB)
• ERP systems (preferred)
• advanced Excel

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