Client Manager

Our client is a global legal and business information company. Are you passionate about building strong client relationships and helping customers achieve more value from the solutions they use? Do you enjoy identifying growth opportunities, influencing outcomes, and delivering commercial success in a customer-focused environment?

About our Team Our client, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of its parent group ( a global provider of information-based analytics and decision tools for professional and business customers.

Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with its parent group Responsible AI Principles. About the Role As a Client Manager, you will be responsible for growing revenue from existing customers within a defined customer group through high-quality account management.

You will build strong customer relationships, identify opportunities to expand product usage, and help customers realize the value of our client solutions while contributing to retention and revenue growth. Responsibilities Responsible for managing and closing renewal opportunities with existing customers, ensuring timely follow-up and maintaining strong client relationships to support retention and growth, as well as achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities Identifying account issues, needs and demonstrate the business value of our client products Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions Educating customers with thought leadership and expert market knowledge Requirements Be results and target driven with a self-motivated aptitude Have excellent communication skills essential, as well as time management and planning Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities Have experience working within a B2B sales/customer success environment and retaining and growing customers<...

Report this job