Client Pensions Administration Team Leader

Overview

Venture into a leadership role at IRIS to guide a Pension Administration team in delivering LGPS services within our Managed Services division. You will work closely with the Client Pension Manager to ensure high-quality, compliant pension processing and meet SLAs and KPIs. You’ll drive workload planning, performance insights, and continuous improvement across the function. This is an opportunity to shape pension operations for education-sector clients, while developing your leadership career in a growing, values-driven software group.

Pay / Benefits

• Great Place to Work certified
• focus on well-being and inclusion
• development opportunities
• opportunity to impact millions globally
• career growth in leadership

Responsibilities

• Lead, coach and develop a team of pension administration professionals
• Manage departmental KPIs, productivity measures and service level agreements
• Schedule and allocate workloads to ensure efficient service delivery
• Monitor quality standards and identify opportunities for process improvement
• Act as the first point of escalation for client concerns and operational issues
• Produce management reporting and operational performance insights
• Support recruitment, onboarding and development of new team members
• Ensure accurate and timely pension administration processing
• Maintain strong understanding of pension legislation and industry developments
• Support LGPS end-of-year activities and client service meetings

Key requirements

• 3-5 years pension administration experience, ideally in an Education environment
• Strong knowledge of pension legislation; LGPS advantageous
• Experience leading, coaching or mentoring colleagues
• Excellent communication and stakeholder management skills
• High levels of accuracy and attention to detail
• Strong organisational and planning capability
• Good working knowledge of Excel, Word and Outlook
• Proactive and solutions-focused problem solver
• leadership
• customer service orientation
• stakeholder management
• Excel
• Word
• Outlook

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