Client Relationship Manager

MMP Consultancy is seeking an experienced Client Relationship Manager for a permanent opportunity with a private fire safety and compliance consultancy. This position offers a salary of £38,000 - £40,000 and operates on a hybrid basis, with approximately 60% office-based working and 40% home working.

This is an excellent opportunity for a customer-focused professional to manage key client accounts within a fire safety compliance environment. Working closely with operational, technical and compliance teams, you will be responsible for ensuring assessment programmes run smoothly from scheduling through to report delivery, maintaining strong client relationships whilst monitoring performance against contractual targets and service standards.

Responsibilities

Act as the primary point of contact for a portfolio of clients, building and maintaining positive long-term relationships. Provide regular programme updates and ensure clients remain informed on project progress and service delivery.

Attend client meetings, performance reviews and planning sessions both remotely and in person. Develop a strong understanding of contractual requirements, programme objectives and client expectations. Work closely with scheduling, technical and compliance teams to ensure service commitments are delivered effectively.

Coordinate assessment bookings, site access arrangements and appointment scheduling. Monitor programme delivery and track site visits to ensure works are completed within agreed timeframes. Review reports prior to issue, ensuring quality checks, audits and approval procedures have been completed.

Identify missing information or inconsistencies and liaise with technical teams to resolve issues promptly. Ensure reports and action plans are issued accurately and within agreed service level targets. Maintain programme trackers, client records and internal management systems.

Monitor KPIs, SLAs and service performance, escalating delivery risks and potential delays where required. Manage client enquiries, complaints and service concerns in a professional and timely manner. Work collaboratively with technical teams, assessors and subcontractors to support effective programme delivery.

Assist with resource planning by identifying access issues, programme constraints and capacity pressures. Produce work-in-progress updates and performance information for management reporting purposes. Ensure invoicing is completed accurately and within month-end deadlines.

Liaise with operational and finance teams to investigate and resolve billing discrepancies. Maintain accurate records and ensure company systems are consistently updated. Identify opportunities for additional services, programme extensions and contract renewals.

Support continuous improvement initiatives and contribute to enhancing the overall client experience. Maintain up-to-date knowledge of company services, industry requirements and be...

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