Client Service Account Manager - Associate

Be the trusted point of contact for clients navigating complex trade finance transactions. In this role, you will help clients move business forward by delivering responsive, high-quality service and clear guidance. You will partner closely with product, sales, and operational teams to solve issues quickly and improve the end-to-end experience.

Join a collaborative team that values accountability, continuous improvement, and client satisfaction. As a Client Service Account Manager – Associate in Trade and Working Capital, you provide first-class service to clients by managing trade finance activity after the sale and resolving complex inquiries.

You will use your trade product knowledge to support clients with standby letters of credit, guarantees, commercial letters of credit, and collections. You will work with us to build strong partnerships across teams, identify themes in client needs, and improve processes that raise service quality.

This role matters because it protects the client experience while supporting sustainable growth. Job responsibilitiesManage post-sale transaction activity through completion, ensuring accurate handling and timely turnaroundResolve complex client inquiries related to trade finance transactions and documentation requirementsPartner with sales, product, and operational teams to deliver a seamless client experienceBuild and maintain strong relationships with clients and internal stakeholdersTrack transaction status and provide clear, timely updates and reporting to clients and partnersInvestigate and support resolution of refusals, disputes, and exceptions across complex casesDocument all client interactions accurately in the case management systemDeliver client training and support client engagement activities to strengthen relationshipsAnalyze client activity patterns and share insights on trends, risks, and service opportunitiesIdentify and implement process improvements aligned with trade prioritiesRequired qualifications, capabilities, and skillsWorking knowledge of trade finance rules and practices (including UCP 600, ISP 98, and URDG)Experience supporting core trade products (standby letters of credit, guarantees, commercial letters of credit, and collections)Demonstrated ability to manage multiple client requests and transactions simultaneously while meeting deadlinesStrong client service orientation with evidence of building and maintaining effective client relationshipsProven ability to resolve complex issues through structured investigation and sound judgmentClear written and verbal communication skills, including the ability to explain requirements to clients and partnersStrong organizational skills and attention to detail, with consistent, accurate follow-throughAbility to collaborate effectively across cross-functional teams and navigate competing prioritiesComfort using case management and workflow tools to track and document work accuratelyPreferred qualifications, capabilities, and skillsCertified Documentary Credit Specialist (CDCS) qualificationAdditional language capability to support diverse client needsProficiency working across multiple systems and tools in a high-volume environmentInterest in automation and artificial intelligence tools to streamline processes and reportingJ.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do.

We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise. Full timePosting Date: 2026-07-21

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