Client SupportAssistant
Arbuthnot Latham & Co., Limited · London, England ·
This role is a 6 months fixed term contract, based in our Exeter office, supporting our Commercial Banking function. The CSA will focus on providing a client focused service, predominantly by telephone, ensuring client queries and requests are handled accurately, efficiently and within agreed service level agreements and appropriate timescales depending on the nature of the client enquiry.
This job will support the continued growth of our Banking and Direct Deposit business. To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.
Key Responsibilities
Client service support: Client contact by telephone both incoming and outgoing. Dealing with client payment requests and ensuring that: Payment call backs have been made in line with ID