Cloud and Infrastructure Operations Manager (AWS)

Overview

As Cloud & Infrastructure Operations Manager, you own and evolve Radius’ global cloud platforms with AWS at the core. You’ll lead TechOps, SysOps, networks and voice teams while shaping infrastructure strategy and technical decisions.

You ensure secure, resilient, scalable, and highly available services and drive reliability improvements through automation and observability. This role combines hands-on AWS expertise with leadership to optimize security, performance, and cost, across enterprise-scale environments.

You’ll contribute to a mission of reliable IT operations that enable the business to grow globally.

Pay / Benefits

• Pension
• Life assurance
• Bonus potential
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme

Responsibilities

• Own the operational management of cloud infrastructure, with AWS at the core
• Ensure platforms are secure, resilient, scalable, and highly available
• Lead and develop TechOps, SysOps, networking and voice teams
• Drive operational excellence via automation, monitoring, and proactive service management
• Manage cloud security, performance optimization and cost efficiency across AWS
• Oversee enterprise network services including cloud networking, WAN, VPN, and data centre connectivity
• Support and improve Five9 voice and telephony environment
• Lead major incident response and drive reliability improvements
• Collaborate with Cyber Security, Platform Services and senior stakeholders to improve the infrastructure landscape

Key requirements

• Proven AWS infrastructure experience in complex enterprise environments
• Experience leading infrastructure, cloud or operations teams
• Deep understanding of AWS architecture, cloud networking and security best practices
• Experience managing highly available, business-critical infrastructure services
• Strong knowledge of Infrastructure as Code and automation tooling
• Experience implementing monitoring, observability and operational tooling
• Experience managing major incidents and operational service delivery
• Strong understanding of infrastructure security principles and governance
• Excellent stakeholder management and communication skills
• Stakeholder management
• Communication
• Leadership
• AWS infrastructure
• Cloud networking
• Security best practices

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