Cloud Operations Manager

Overview

In this role, you will own the performance, availability and resilience of cloud platforms and hosted services. You will lead incident, problem, change and event management to restore services quickly and identify root causes. You will uphold operational controls, runbooks and service models aligned with ITSM and engineering practices. You will ensure security, risk, audit and data protection compliance, and drive FinOps-minded cost management. This is a hands-on leadership role that shapes cloud operations and partner governance within SGN’s mission to deliver safe, reliable energy.

Pay / Benefits

• pension scheme (joint-contribution)
• enhanced maternity & family leave
• life assurance
• HolidayPlus
• Virtual GP
• Employee Assistance Programme (EAP) plus discounts

Responsibilities

• Own operational performance, availability, capacity and resilience of cloud platforms and hosted services
• Lead cloud incident, problem, change and event management with timely restoration and root-cause analysis
• Maintain operational controls, runbooks and support models aligned with IT service management and engineering practices
• Ensure cloud environments comply with security, risk, audit, data protection and regulatory requirements
• Own and maintain vulnerability management processes to protect the estate
• Manage cloud consumption, budgets, forecasts and optimisation plans with FinOps practices
• Oversee service providers and technology partners, ensuring SLAs and improvement actions
• Drive automation, observability and tooling to reduce manual work and improve reliability
• Support safe transition of new or changed cloud services into live operation with readiness and acceptance
• Lead, coach and develop a multidisciplinary cloud operations team
• Establish on-call, escalation and major incident arrangements for critical services
• Build relationships with business leaders, product teams, technical specialists and suppliers
• Translate performance, risks and investment needs into clear information for senior stakeholders
• Promote ownership, collaboration, safety, learning and continuous improvement
• Contribute to cloud strategy, platform roadmaps and wider operating model

Key requirements

• Substantial experience managing cloud operations or platform services in a complex enterprise environment
• Strong practical knowledge of at least two major cloud platforms (e.g., Microsoft Azure, AWS, Salesforce or Oracle Cloud)
• Proven experience of service management, operational governance, incident leadership and continual service improvement
• Understanding of cloud networking, IAM, security controls, backup, disaster recovery, monitoring and automation
• Experience managing third-party suppliers, contracts, service reviews and improvement plans
• Working knowledge of cloud cost management, budgeting, forecasting and optimisation
• Strong leadership, communication, influencing and stakeholder-management skills
• Ability to make sound decisions under pressure balancing resilience, security, cost and delivery
• leadership
• communication
• stakeholder-management
• Azure
• AWS
• Salesforce

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