Community Housing Assistant
Home Group · Watford, England ·
About the role Salary £26,300per annum and great benefits including Health Cash Plan Home, a place where you belong As a Community Housing Assistant, you'll play a key role in supporting Housing Managers to deliver excellent housing management services across our communities.
You'll provide a proactive, customer-focused service, helping customers sustain their tenancies, resolve issues early, and navigate housing-related processes. What youll do Support customers to sustain their tenancies through regular contact, practical assistance, and signposting, while monitoring progress and escalating concerns to Housing Managers.
Deliver neighbourhood and community management services by investigating low-level anti-social behaviour, maintaining records, providing advice, and monitoring cases for escalation. Manage voids and lettings administration, maintaining trackers and keeping systems up to date.
Coordinate mutual exchanges, completing tenancy checks, supporting home visits, and liaising with customers, colleagues, and partners throughout the process. Support compliance and performance activities by arranging customer appointments, maintaining accurate records, and escalating safeguarding, vulnerability, and compliance concerns where needed.
Why join us This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs Great Places to Work!
We cant offer a CoS for this role. You have Experience working in housing management, customer services, community services, or a related environment. Strong problem-solving skills and the ability to work independently while knowing when to escalate concerns.
Flexible and adaptable in a fast-paced environment. Strong attention to detail and commitment to service excellence. Knowledge of tenancy sustainment and safeguarding principles. Experience maintaining accurate records and updating case management systems Stronger together We do our best work when were ourselves.
Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits The position is primarily home and community based (two da...