Complaints Officer

Complaints Officer Leeds Temporary to Permanent Opportunity Immediate Start Available £14 - £15 per hour We are currently recruiting for a Complaints Officer to join a busy organisation on a temporary to permanent basis.

This role will be responsible for investigating customer complaints, ensuring issues are resolved fairly and efficiently, and maintaining compliance with relevant policies and procedures. Key Responsibilities Managing customer complaints from receipt through to resolution Investigating cases and gathering relevant information Drafting detailed written responses and outcome letters Liaising with internal departments to resolve issues effectively Maintaining accurate records and case files Ensuring complaints are handled within agreed service levels Supporting Subject Access Requests (SARs) and data protection enquiries where required Identifying trends and recommending process improvements What We're Looking For Previous experience in complaints handling, customer resolutions, customer relations, or case management Excellent written and verbal communication skills Strong investigation and problem-solving abilities Ability to manage sensitive or complex cases professionally Good attention to detail and record-keeping skills Knowledge of GDPR or data protection processes would be advantageous ...

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